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July 2017

| Business World Australia

Ultimo – both in close proximity to Chinatown.

The Lucy Chieng Gardens in Campsie also

cater for seniors who desire their indepen-

dence, while also offering Chinese meals, sat-

ellite televisions, games, gatherings and other

day care activities, a library with Chinese titles,

and more.

In 2007, ANHF further expanded their ser-

vice offering by introducing home care ser-

vices to their portfolio. They now deliver more

than 200 home care packages to the Chinse

and Vietnamese elderly community in Sydney.

All of their packages are individually tailored,

planned, and managed to assist older people

to live independently in their own homes and to

age actively. Following this year’s deregulation

of the home care market, ANHF is expecting

to expand this area of service and take even

more people on board.

“We have a lot of clients coming to us and

making enquiries because they like what they

heard about our care,” Ada says. “That’s very

gratifying for us to see.”

Ada credits the outpouring of interest, at

least in part, to a unique initiative she launched

several years ago. In 2013, she partnered with

TVBAustralia, a domestic subsidiary of a Hong

Kong broadcast network, and produced an in-

novative series of four-to-five-minute videos

promoting all of the company’s aged care op-

tions. The videos combined a fictional story in-

volving a grandfather and granddaughter with

interviews with real-life staff and clients. The

series was well received, and the whole thing

is now available on demand on the encoreTVB

app.

ANHF’s long history of growth and success

would not be possible if not for the hard work

and dedication of their staff. According to Ada,

the organisation goes to great lengths to en-

sure the staff feels engaged with the company.

They want team members to know that their

voices are being heard and their ideas are be-

ing seriously considered.

“We promote participation,” she says. “We

know that there’s a lot of wisdom in our team.”

One of the ways ANHF promotes engagement

is through a loyalty program, wherein they re-

ward staff if they refer clients to the organisa-

tion. That’s a common tactic in the commercial

sector, but not in the aged care sector, and an

example of how ANHF innovates.

Another example of innovation is the way

ANHF utilises technology; they have partnered

with RISIKO – Risk Consulting, a highly-expe-

rienced provider of operational enterprise risk

management services. RISIKO has assisted

ANHF in establishing and implementing a ro-

bust enterprise risk management framework.

The service includes cost effective gover-

nance, risk and compliance (GRC) software,

PROMOTING

PARTICIPATION