Since 1996, Rork Projects has been providing a trusted and cost effective service to customers throughout the country. In that time, they have earned a strong reputation for their high level of customer service and performance delivery. They have become known as a company that provides the best possible results on commercial, retail and refurbishment fitouts.
“We are committed to our clients,” says Adam Kaufhold, General Manager. “Our goal is to provide them with the best service and the best outcomes. We don’t want to be the largest contractor – we just want to be the best when it comes to client service.”
Rork Projects was originally established as a small furniture and shopfitting company. In recent years, they have made it their goal to become known as more of a principal contractor. With that goal in mind, the company has grown from “strength to strength,” and has placed some key people in key positions to help evolve the business.
“Turnover and staff numbers have grown, and the business has become more dominant in the marketplace,” Adam says.
Adam – one of those aforementioned key people – joined Rork Projects as General Manager roughly six months ago. He brings more than 15 years’ experience to this role, having previously worked for a national company in the fitout and construction space, and even having started his own business that still operates successfully today.
Adam was brought to Rork to help guide the business through a growth period. That growth has been ongoing ever since.
A boutique service
Today, Rork Projects has offices in Sydney and Canberra. That’s also where the majority of their work takes place – though they have ventured nationally when clients have asked them to. Their projects tend to range in value, but Adam describes their “sweet spot” as being in the $0-5 million dollar range..
Over the years, Rork Projects has grown their construction management capabilities. They now provide a complete contracting service, which means they can deliver a project the initial briefing stage through to design, construction and handover.
Despite those capabilities, Adam says the company is still responsive enough to focus on customer service. He says that focus is what sets them apart in their niche.
“As a boutique service, we can be more responsive more flexible in decision making, and provide a more personal approach,” he explains.
“We go the extra yard for customers,” he adds. “We stay in close contact with them throughout the project, and then we follow up to make sure they are satisfied with the outcome.”
The focus Rork Projects has placed on customer service has earned them the loyalty of many of their clients. The company has delivered many projects for the Commonwealth Government, for example, and has also formed close relationships with some large national and multinational clients – whom they can service from both Sydney and Canberra.
“It’s a combination of private and government clients that consistently ask us to tender projects and deliver projects.”
According to Adam, being committed to customers is important – but at the end of the day, it doesn’t mean much if the work isn’t being done to a high quality. Fortunately, Rork Projects has consistently delivered on that front. That effort has not only earned them the appreciation of their clients, but award recognition as well.
At the 2013 Master Builders & Boral Excellence in Building Awards, Rork Projects was the winner in the category for Conservation Heritage Projects. The winning project was the Yisroel Child Care and Community Centre, which was judged for its adaptive re-use of the heritage-listed Giralang Pre-School.
“That recognition really means a lot,” Adam says. “We’re members of the MBA and the Property Council of Australia, and we really value getting that kind of respect from our peers from associations like that.”
The winning project was completed within the heritage listed Giralang Pre-School, originally designed by Canberra architect Enrico Taglietti. The existing facility was in poor condition, had been vandalised, and had generally been considered defunct for many years. Rork Projects was engaged to refurbish the building by converting it to a community centre and child care facility.
Adam says the whole team at Rork put their superior skills to use on that site, and worked hard to improve the building while still retaining much of its original features. He says that team includes their subcontractors and suppliers, not just their direct staff, and he credits them with the award-winning result.
“We’ve got an amazing, loyal base of subcontractors and suppliers, and they are essential to delivering what we say we’re going to deliver,” Adam says. “We work hard at maintaining those relationships so we can give our clients what they want.”
Meeting the future
In recent years, Rork Projects has experienced significant growth, despite the challenges of the GFC. Not only have they expanded further into the Sydney and Canberra markets, but they also are looking at establishing offices in Melbourne and Brisbane in the near future.
Moving forward, Adam says the company will also continue to pursue more projects like the Giralang Pre-School, where they can take a defunct or deteriorated facility and convert it into something useful and high quality. He says that “adaptive re-use” is a pressing need in today’s market, and he wants Rork Projects to be the company clients think of first when they want that need fulfilled.
“We understand what is required of those projects,” Adam says. “We know what it takes to bring an asset from a low-standard to a high-standard. We can help building owners attract better quality tenants.”
“That’s what we want to do,” he adds. “We want to focus on helping clients and delivering high quality results. We don’t want to be the largest contractor – we just want to be highly regarded in what we do.”
For more information, please visit their website at: Rork Projects
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