A star builder
Northern Star Homes is an award-winning builder of modern and contemporary homes that are elegant, sophisticated and distinctive in design. All Northern Star homes have an edge with a strong emphasis on relaxed living and entertaining, and are built by a team with over 20 years of proven excellence.
Northern Star Homes was launched in 2005 by Managing Director Domenic Pappalardo (Dom) and his then business partner, who brought decades of experience to their roles. Dom, a master carpenter by trade, has been designing and building custom homes for clients and spec homes in the Queensland north coast area from 1990 to 1996.
Dom relocated to Darwin with his family 17 years ago, where he supervised and directed a number of trade and subcontractor groups prior to establishing Northern Star Homes. Over the years, he has firmly established and aligned himself with trade professionals and sub-contractors who are the very best at what they do.
In June 2012, Dom took over complete ownership and management of Northern Star Homes and, with the help his wife Lorelle, is building the company into one of Darwin’s leading residential home builders.
Today, Northern Star Homes primarily covers the Darwin metropolitan area, including Palmerston and rural communities.
Quality and service
Each Northern Star Home is built with the highest possible specification and offers real value for money. Northern Star’s products are comfortable, feature practical living space, superb design, quality materials and most importantly, are valuable financial investments.
What sets Northern Star Homes apart from other home builders is their focus on delivering to their clients, tailor-made homes that suit them and their families exactly. Quality without compromise is the standard Dom has set for all Northern Star Homes.
What also sets them apart is their wide-range of house plans and designs to suit most budgets. With home designs ranging in price from $200,000 to $1.7 million there is definitely a Northern Star Home to suit everyone. They also offer an ‘in-house’ design service for those who want a custom-designed home and have a particular floor plan layout in mind. “We build houses as if we’re going to be living in them,” Dom says. “ We create easy living spacious homes to suit all budgets.”
Dom has handled most of the design work himself, though when the need arises, he engages his hand-picked design team. “Occasionally I will give them a brief on what I am trying to achieve in a new design and see what they can come up with. I add my input resulting in a high quality final product.”
When it comes to customer service, Northern Star Homes encourages all of their clients to be directly involved in their project. Clients are given a voice in the decision-making process and are informed constantly as to what is happening with their homes, which are always finished before or on time. “That’s a big part of what sets us apart from the others,” Dom says. “We allow clients to visit their site and become involved with the construction process.”
Northern Star’s commitment to each and every customer leads to a lot of repeat business and referrals. They are now doing second builds for clients they worked with originally four or five years ago, and about 95 per cent of their business is generated through word-of-mouth referrals. According to Dom, there’s no better indicator of client satisfaction than that.
Recently, Northern Star Homes completed a home for Ken and Sigrid Boswell, who were so pleased with their home that they expressed their sincere thanks to Dom and Lorelle afterwards.
“Building our dream home with Northern Star Homes from the start of design, through construction to handover, has been seamless and stress-free,” says Ken. “Northern Star Homes have delivered our quality dream home on time and to our standards. Should we ever have the opportunity to build another home, Northern Star Homes will be our first choice.”
Dom has hand-picked his team of specialist contractors and suppliers to ensure that every home he delivers is like Ken and Sigrid’s – one he can be proud of. He fosters positive working relationships with his contractors and suppliers based on a mutual understanding. “If we’re paying top dollar, then we have a right to demand a top quality finish, on time,” he says.
A Bright Future
Northern Star Homes completed 16 projects in the last 12 months, during a “very depressed market” Dom says. However, with 24 projects already in place for 2013, the future looks bright.
Currently, Dom and Lorelle are focussed on planning for the next five years. As Darwin is set for growth, Northern Star Homes will be ready to grow with it. As Dom says, “planning for growth is as important as growing.” By preparing for the future, Northern Star Homes will be able to maintain the quality and standards that their reputation is built on.
Dom says Northern Star Homes will continue to deliver to its clients with exceptional service, quality without compromise and competitive, affordable prices. Dom and Lorelle’s commitment to business improvement and expanding their range of client services means that Northern Star Homes now offers clients ‘in-house’ design and colour consultancy services and a dedicated team of professionals to work with their client’s to achieve their dream home.
Northern Star Homes has also developed a portfolio of packages for the savvy investor and is ready to meet the needs of this market now and into the future.